FREQUENTLY ASKED QUESTIONS

We answer all your questions about our products and services.

Why are liquefied petroleum gases used?

Cepsa distinguishes the following groups among the multiple and various applications for propane gas in various industries:

Housing: kitchen, hot water, heating, air conditioning, gas appliances

A single tank can simultaneously power several gas appliances for different uses such as ceramic hobs, washing machines, refrigerators, dryers, dishwashers, etc.

Industry: brickworks, cheese dairies, ceramics, pre-cooked meals, chemical industry, packaging of wine, foundries, cookie factories, fish farms, bread factories, paper mills, textiles, cold health, canning plants, sausage factories, recycling batteries, gas for vehicles, candy factories, bakeries, etc.

Services: restaurants, hotels, hospitals, spas, universities, schools, local authorities, sport centers, campsites, convents, institutes, barracks, nursing homes, nurseries, incinerators, etc.

Agricultural sector: poultry farms, pig farms, cotton gins, peppers dryers, tobacco dryers, greenhouse, etc.

Automotive: public transport, forklift trucks. 

Liquefied petroleum gases (LPG) are bottled in storage containers adapted to the needs of the domestic, artisanal, industrial or agricultural sector.

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How is propane gas stored?

Given its form of storage, propane gas is one of the most convenient energy sources on the market, as it can be supplied through individual deposits (bulk) or through a system of piping, without requiring the installation to be located near a gas pipeline to enjoy its advantages.

  • In bulk: in an individual tank to serve home, business, industry or farm.
    1. Types of tanks: Air: in an open space, like a rooftop, green area, etc.
    2. Buried: hidden, underground.
    3. Capacity: from 1,029 kg to 10,227 kg payload.
    4. Installation: simple and economical, designed so that you don't have to worry about a thing. It adapts to the needs of each customer.
  • Piped: the deposit is located in a community area, in order to meet the energy needs of a residential building, neighborhood or municipality.

Propane gas is supplied through an individual meter, which records the consumption of each user. Meters are placed in an appropriate closet or room, which must meet the existing regulations, so that any user can easily access the consumption reading to monitor expenditure. The consumption is charged by direct debit.

  1. Types of tanks: Air: in an open space, like a rooftop, green area, etc.
  2. Buried: hidden, underground.
  3. Capacity: from 1,029 kg to 10,227 kg payload.
  4. Installation: Cepsa has a group of technicians who cooperate with and advise architects, developers and builders from the start until the completion of the work. Facilities for the use of propane gas are simple and economical, designed to adapt to your needs.

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How can I procure piped gas?

If you want to procure piped gas, you can contact your area sales agency, which will vary depending on your zip code, and where they can make the necessary arrangements.

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How do I register for e-billing?

To register, you must sign up in the Reserved Area of our website www.cepsa.com, and register for the online billing service.

To unsubscribe, you can contact us by calling +34 902 416 416 or via the email cepsagas@cepsa.com

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Is there any emergency telephone number?

To deal with any emergency or malfunction, Cepsa provides you with the following emergency telephone number at your disposal 24 hours a day. +34 902 100 224.

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Where should you go to get more information?

For more information, you can call our customer service line on +34 902 416 416.

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Is it appropriate to have another company in the industry inspect the installation?

Yes, any authorized technical service is suitable for Cepsa supplies. In the event the inspection is carried out by our technical service, Cepsa offers you insurance with three times as much coverage as you have.

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What requirements do I need for procurement?

The customer fills out and signs the policy. The customer must submit the current internal installation inspection certificate.

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What is the validity period of the inspection of the installations?

The period of validity of an inspection of the installation varies between 4 and 5 years depending on the Autonomous Community. Cepsa sends a letter to its customer reminding them when the expiration of the inspection of their installation is approaching.

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What do you recommend to do in case of any questions?

If you detect any smell of gas or any possible malfunction in your installation, our emergency 24-hour phone line is: +34 900 100 225.

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