Frequently Asked Questions

We answer all your questions about our products and services.

What is WiZink?

WiZink is the issuer of the Cepsa Porque TU Vuelves Mastercard. It is a bank specialized in straightforward credit and savings solutions to answer the daily needs of our clients. We are a bank which has no branches but complementary to the institution which holds the rest of our clients’ banking products. WiZink is a market leader in revolving credit (deferred payment) in Spain and Portugal and has more than 2 million clients.

What do I have to do to get my Cepsa Porque TY Vuelves Mastercard?

You can request one here or fill out a form at your CEPSA Service Station. When you have provided all the necessary documentation and your request has been approved, your will get your card within 7 to 10 days.

How much does it cost to have a Cepsa Porque TU Vuelves Mastercard?

 

No cost is incurred for using and benefiting from your Cepsa Porque TU Vuelves Mastercard. The annual cost is free forever! All you pay for is what you buy with it, but only you decide how to do so. You can choose to pay what you owe every month or a fixed monthly amount. It’s that simple! View here to see the card’s terms and conditions.

Do I have to open a current account or change banks?

Nooo! You don’t have to open a new current account. The monthly bill for purchases you have made with the card is settled through the current account that you designate and which you already hold at another bank. It’s that easy!

What is the maximum limit I can have?

The maximum credit limit is €6,000. The total amount of credit available will be adjusted according to your personal situation.

- Your monthly income
- Whether you currently have other debts (other credit cards, loans for vehicles, student loans, etc.)
- How long you have lived at your current address
- House ownership

 

You can also ask for a credit increase at any time. This increase can be “temporary” or “permanent”.

Where can I view the purchases and payments I have made using my Cepsa Porque TU Vuelves Mastercard?

We’re always open at WiZink! You can look up changes, balances and interesting information 24 hours a day, 7 days a week on the WiZink web site or mobile app. If you’re not signed up, click on the “Client Area” and follow the instructions. You can also ask any question by calling 91 787 46 46.

Is my card protected?

Having a no-worries card means being able to pay over the Internet or at any establishment with complete peace of mind. If it is used fraudulently, if you lose it, or if it is stolen, you are guaranteed the recovery of your money provided that you have been using the card responsibly. View the terms and conditions, limits, and exclusions of the free card insurance.

What free insurance does the Cepsa Porque TU Vuelves Mastercard have?

 

You can buy and travel in safety with your card, because if your flight is canceled or delayed, if you need to visit a doctor abroad, if your card is stolen and used fraudulently, if goods ordered over the Internet do not arrive, if what you have bought gets accidentally broken, then you can count on “24 hour free accident and journey assistance insurance for you and up to 10 people traveling with you” and a “Free purchases protection insurance.” View the terms and conditions, limits, and exclusions of the free card insurance here.

Can the payment method be changed?

 

Your card is verrrry flexible. Defer a purchase, or all, or none. You decide how much you want to pay every month. You can change your payment method via the web site or the app up to 4 days before the date of payment. You can also do so by ‘phoning us on 91 787 46 46. View all the information here 

Do I get more discounts?

You can consult the Regulation and European Standardized Information at www.wizink.es/descuentos-wizink.

What advantages will I have at the WiZink Center?

If you go to the WiZink Center, don’t leave your card at home, because it gives you a whole heap of advantages: merely by showing it, you get rapid access, a reduced-price drink, stress-free parking at a discount, and access to the WiZink arena and to reserved seats at events.

Where can I find the legal principles behind the Cepsa Porque TU Vuelves Mastercard?

You can consult the Regulation and European Standardized Information at wizink.es/informacion-legal.

What discounts does the Cepsa Porque TU Vuelves Mastercard card offer?

 

Always use it to pay when you refuel, in restaurants, at the supermarket, when traveling, etc and build up discount points to be exchanged for fuel or Cepsa products

- 3% immediate discount points when paying at participating Cepsa Service Stations.
- 3% extra monthly points on payments at CEPSA Service Stations if your spend that month is at least €300 in establishments other than Service Stations.
- 1% discount points on your purchases in any other establishment besides Service Stations

Does the discount take the form of discount points or cash?

All the discount points build up on your Cepsa Porque TU Vuelves Mastercard. You can exchange your discount points for fuel, services at the Service Station, items purchased at DEPASO stores and franchised Mini Stop or Minimarket and on products in the Exclusive Catalog at participating CEPSA Service Stations.

Can you get discount points at all CEPSA Service Stations?

No. Only at CEPSA Service Stations that are participating in Cepsa’s Porque TU Vuelves Program.

How do I know which are participating CEPSA Service Stations?

All participating CEPSA Service Stations will display an identifying sticker. You can also look up the participating CEPSA Service Stations here or call Customer Services on 91 265 49 46

How many discount points can I accumulate on my Card?

You can get up to 294,000 discount points per year. The more you use your card, the more points you will get. Check out the program terms and conditions here.

How can I see the number of discount points I have built up?

On the Cepsa Service Station receipt
On https://www.cepsa.es/en/porquetuvuelves, ‘My Cards’ tab in the private area
By ‘phoning 912 65 49 46
On the monthly summary of your Cepsa Porque TU Vuelves Mastercar

 

What products can I exchange my discount points for?

You can exchange them for fuel at participating CEPSA Service Stations at a rate of 1,000 discount points = €1. You can also use them to buy items at DEPASO stores, franchised Mini Stop and Minimakets, CEPSA lubricants or Ertoil, bottles of butane gas, etc. Also paying for services at the Service Stations: Bread oven, car wash, etc. Also available is an Exclusive Catalog with products for your family, your car, your free time, etc.

I have a CEPSA Porque TU Vuelves card and a Cepsa Porque TU Vuelves Mastercard. Can I transfer the discount points to my Cepsa Porque TU Vuelves Mastercard?

Yes. You can transfer the discount points here or by calling Porque TU Vuelves Client Services on 91 265 49 46.

I have a CEPSA Porque TU Vuelves card and a Cepsa Porque TU Vuelves Mastercard. Can I use both cards?

The Cepsa Porque TU Vuelves Mastercard is not compatible with other loyalty cards. You can’t use the Porque TU Vuelves card as well as the Cepsa Porque TU Vuelves Mastercard. You must choose which card you want to introduce into the terminal device, otherwise discounts cannot be given.

What does Usual Service Station mean?

The one you go to most often. There you can get promotions especially created for you, raffles, exclusive information via your mobile, store items at special prices for you and surprises.

Can I change my Usual Service Station?

Whenever you want. You can do this here or by ‘phoning Client Services on 91 265 49 46. The change becomes effective at the start of the month following your request.

Do I get usual status with my Cepsa Porque TU Vuelves Mastercard?

No, for transactions using your Cepsa Porque TU Vuelves Mastercard at your Usual Service Station, you do not get the 40% more discount points. However, with your Cepsa Porque TU Vuelves Mastercard, you can select the Service Station you want to set up as Usual in order to take advantage of promotions especially created for you, raffles, exclusive information via your mobile, etc.

I’m a CEPSA employee. It is compatible with Group Club Card?

Yes. The Cepsa Porque TU Vuelves Mastercard is compatible with the Group Club Card. As you know, with your Group Club Card, the €0.04/liter discount applies when payment is made, reducing the total amount to be paid. Whenever you buy anything from participating CEPSA Service Stations, don’t forget to use both cards to enjoy all their advantages.