Frequently asked questions

We answer all your questions about our products and services.

How can I procure natural gas?

You can apply for a contract with us by calling us on +34 900 403 020 or via the link

How do I register for e-billing?

To register, you must sign up in the Reserved Area of our website, and
register for the online billing service.
To unsubscribe, you can contact us by calling +34 902 416 416 or via the email

How can I download bills?

Sign up in the reserved area of our website, and by registering for the
online bills service, you can download the bills issued beginning from the time of your

How can I change my bank account?

You must send the SEPA Direct Debit form by mail to: Paseo de la Castellana 259A,
19th floor. C.P. [Zip Code] 28046, Madrid (Madrid). To speed up the process, we would
ask you to send us a scanned document to

Can I change the email for my user profile?

You can make this change, but not via the website. To do so, please send the old details
and those you want to replace them with to